Thank you guys, I have now installed Chrome and the problem seems to have been solved. now I just need to be able to get access to my photos! Having run out of expertise myself I have finally resorted to taking my new(ish) Accer to PC World for a fix, I just hope that whatever they have to do won't be too destructive or too expensive. In the mean time I will carry on with my old Dell.
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Recommendation: Keep files you know you will want even if you have to switch computers (due to something like this or even just buying a new one) on a removable storage device, preferably a flash drive, although a CD or DVD will work.
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